Privacy Policy

Our Commitment to Your Privacy

Recovery Kneads is committed to protecting your privacy and maintaining the security of your personal and health information. This Privacy Policy explains how we collect, use, protect, and share your information when you use our massage therapy services.

Information We Collect

Personal Information

• Contact Information: Name, phone number, email address, mailing address
• Emergency Contact: Name and phone number of emergency contact person
• Payment Information: Credit card details, billing address, insurance information
• Appointment Details: Scheduling preferences, service history, notes

Health Information

• Medical History: Relevant health conditions, injuries, medications
• Treatment Notes: Session notes, progress observations, recommendations
• Consent Forms: Signed consent and intake forms
• Insurance Information: Health insurance details for billing purposes

Website Usage Information

• Website Analytics: Pages visited, time spent, browser information
• Contact Form Data: Information submitted through our contact forms
• Cookies: Basic website functionality and user preferences

How We Use Your Information

Treatment and Care

• Providing massage therapy services tailored to your needs
• Tracking your treatment progress and outcomes
• Scheduling and managing appointments
• Communicating about your care and treatment plans

Business Operations

• Processing payments and managing billing
• Managing appointment scheduling and cancellations
• Sending appointment reminders and follow-up communications
• Improving our services and customer experience

Legal and Safety Requirements

• Complying with healthcare regulations and licensing requirements
• Maintaining records as required by law
• Responding to legal requests or court orders
• Protecting the safety and security of clients and staff

Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Limited Sharing May Occur For:

• Healthcare Providers: With your written consent, we may share information with your doctors or other healthcare providers
• Insurance Processing: Information necessary for insurance claims and reimbursement
• Payment Processing: Secure transmission to payment processors for transaction completion
• Legal Requirements: When required by law, court order, or to protect safety
• Business Associates: Trusted partners who assist with operations (under strict confidentiality agreements)

Data Security and Protection

Physical Security

• Client files stored in locked, secure filing systems
• Access restricted to authorized personnel only
• Secure disposal of records when retention period expires

Digital Security

• Encrypted storage of digital records and communications
• Secure, password-protected systems and databases
• Regular security updates and monitoring
• HIPAA-compliant email and communication systems

Staff Training

• All staff trained in privacy and confidentiality requirements
• Regular updates on privacy policies and procedures
• Signed confidentiality agreements

Your Privacy Rights

You Have the Right To:

• Access: Request copies of your personal and health information
• Amendment: Request corrections to inaccurate information
• Restriction: Request limits on how we use or share your information
• Confidential Communication: Request communication via specific methods or locations
• Accounting: Request a list of disclosures of your information
• Complaint: File complaints about our privacy practices

To Exercise Your Rights:

Contact us at (239) 427-4757 or massagebyerikag@gmail.com. Requests must be made in writing and we will respond within 30 days.

Website Privacy

Cookies and Tracking

Our website uses minimal cookies for basic functionality:

• Session management for scheduling system
• User preferences (if set)
• Basic analytics to improve website performance

Third-Party Services

We use select third-party services that may collect information:

• Google Analytics: Website traffic analysis (anonymized)
• Payment Processors: Secure payment processing
• Email Services: HIPAA-compliant communication

Record Retention

Health Records

• Treatment records retained for 7 years after last service
• Minor client records retained until age 25 or 7 years, whichever is longer
• Insurance records retained according to insurance requirements

Business Records

• Payment records retained for 7 years for tax purposes
• Appointment records retained for 3 years
• Marketing communications retained until unsubscribed

Children's Privacy

We do not knowingly collect personal information from children under 18 without parental consent. Massage therapy services for minors require parent or guardian presence and consent. All privacy rights for minors are exercised by parents or guardians.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Providing notice during your next appointment
• Emailing registered clients (if email provided)

Continued use of our services after changes indicates acceptance of the updated policy.

HIPAA Notice

As a healthcare provider, Recovery Kneads complies with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws. This Privacy Policy serves as our Notice of Privacy Practices as required by HIPAA.

Protected Health Information (PHI)

We are committed to protecting your PHI and will not use or disclose your health information except as described in this notice or as authorized by you in writing.

Contact Information

Privacy Questions or Concerns

For questions about this Privacy Policy or our privacy practices:

Filing Complaints

If you believe your privacy rights have been violated, you may file a complaint with:

• Recovery Kneads directly using the contact information above
• Florida Department of Health
• U.S. Department of Health and Human Services Office for Civil Rights

We will not retaliate against you for filing a complaint.